Intel to extend warranty of 13th and 14th Gen desktop CPUs in major damage control move

Intel has an ambitious process roadmap, but those are the company’s plans for the future. Currently, the company appears to be more concerned about fixing the instability issues in its 13th- and 14th-Gen desktop CPUs. It’ll release a microcode patch in mid-August to address the instability issues. However, the patch will be helpful only for those CPUs that haven’t experienced crashes yet. And for processors that are already experiencing crashes, Intel will simply replace them, thanks to the newly announced warranty extension program.

Intel announces warranty extension for 13th- and 14-Gen CPUs

In a statement to Tom’s Hardware, the company announced that it’ll extend the warranty on the boxed 13th- and 14th-Gen processor by two more years. So, instead of three years, you’re now getting an impressive five years of warranty. And for Special Edition KS models, the warranty will now last up to three years. However, Intel hasn’t shared full details about its new warranty extension program, leaving us in the dark about when it’ll start receiving defective CPUs from customers for replacement. Nevertheless, those details will be out in the “coming days”.

While Intel previously confirmed that high voltages are contributing to the issue, there are multiple reasons why those chips are failing. And the company is still investigating to find out what went wrong. Additionally, it’s working on finding ways to easily detect affected CPUs on end-users’ systems. Intel will share guidance on that in the coming days.

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What should you do now if your CPU is impacted?

If you’ve purchased a boxed CPU, you should immediately reach out to Intel Customer Support for assistance, as the upcoming microcode patch won’t fix the crashing issue on affected products. But for those who purchased systems from OEM/System Integrators, you’ll have to contact your manufacturer’s support team. You can read the official statement from Intel below:

Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.

In the meantime, if you are currently or previously experienced instability symptoms on your Intel Core 13th/14th Gen desktop system:

• For users who purchased systems from OEM/System Integrators – please reach out to your system manufacturer’s support team for further assistance.
• For users who purchased a boxed CPU – please reach out to Intel Customer Support for further assistance.

Intel is also investigating options to easily identify affected processors on end user systems and will provide additional guidance as soon as possible.

At the same time, we apologize for the delay in communications as this has been a challenging issue to unravel and definitively root cause.