AI helps businesses create better strategies by analyzing data and quickly adjusting to market changes. In the future AI will improve customer experience by becoming smarter, more ethical, and better at understanding emotions, leading to more efficient, personalized services and growth. This will be key for businesses to stay competitive, say some top tech leaders.
source: https://cio.economictimes.indiatimes.com/news/artificial-intelligence/ai-trends-in-customer-experience-experts-weigh-in-on-key-insights/116524762
